PRIVACY POLICY https://alena-energy.com (including the website platform and mobile website) together with the smart energy management application BSP VAR, hereinafter collectively referred to as “Alena Energy”, is committed to protecting the private information of our customers. Please read the “Privacy Policy” below before accessing other content, in order to better understand the commitments we make to respect and protect the rights of visitors:

  1. Collection of Personal Information:
  • The information collected will help us to:
  • Support customers when they purchase products.
  • Respond to customer inquiries.
  • Provide you with our latest information.
  • Review and upgrade the content and interface of the website and application.
  • Carry out promotional activities related to Alena Energy’s products and services.
  • To access and use certain services on our website and application, you may be required to register personal information with us (Full name, Contact phone number, Email, etc.). All declared information must ensure accuracy and legality. Alena Energy bears no responsibility related to the legality of the declared information.
  • We may also collect information about the number of your visits, including the number of pages you view, the number of links you click, and other information related to your connection to Alena Energy. We also collect information about the web browser you use each time you access Alena Energy, including: IP address, browser type, language used, time, and the addresses accessed by the browser.
  1. Use of Personal Information:
  • Alena Energy collects and uses your personal information for appropriate purposes and in full compliance with the terms of this “Privacy Policy”.
  • When necessary, we may use this information to contact you directly through means such as email, telephone, text message, etc. You may also receive emails providing information about new products and services, information about upcoming events, or recruitment information, etc., if you have subscribed to receive email notifications.
  1. Sharing of Personal Information:

Except for the cases regarding “Use of Personal Information” as stated in this policy, we commit not to disclose your personal information to outside parties. In certain cases, we may hire an independent unit to conduct market research projects, in which case your information will be provided to this unit to carry out the project. This third party will be bound by a confidentiality agreement under which they are only permitted to use the information provided for the purpose of completing the project. We may disclose or provide your personal information in truly necessary cases as follows:

  • (a) when required by law enforcement authorities;
  • (b) in cases where we believe that doing so will help us protect our legitimate rights before the law;
  • (c) in emergency situations where it is necessary to protect the personal safety of Alena Energy members.
  1. Access to Personal Information:

At any time, you may access and edit your personal information through the appropriate links that we provide.

  1. Security of Personal Information:

When you submit your personal information to us, you have agreed to the terms we have stated above. Alena Energy commits to protecting your personal information by every possible means. This applies to the use of the BSP VAR application, including ensuring the ability to keep customer information secure during use: Alena Energy also recommends that you follow these principles in order to protect your personal information, including:

  • Do not disclose your Username/Login name and/or Password to anyone, and do not write them down or use them in places where others can identify and see them.
  • When choosing a password, you should not select easily identifiable information such as your name, date of birth, phone number, or a set of characters or numbers easily recognized from your name, date of birth, or phone number.
  • Log out of the system and browser when leaving your computer, even for a short period. If using a computer shared by multiple people, you should log out or close all open website windows.
  • If you suspect that your password has been compromised, change your password immediately; in necessary cases, promptly notify Alena Energy and request support.
  • In the event that unlawful transactions or acts are conducted using your account or personal information without authorization, or due to error, negligence, or intent on your part, Alena Energy understands that you will bear all losses or liability in accordance with the law when such transactions are carried out.
  1. Secure Payment: Not yet applicable.
  2. Use of “Cookies”:

A cookie is a text file placed on your hard drive by a website server. Cookies are not used to run programs or introduce viruses to your computer. A cookie is assigned to your computer and can only be read by a website server in the domain that issued the cookie to you. Alena Energy uses “cookies” to help personalize and maximize the efficiency of your online time when accessing Alena Energy, without needing to re-register existing information. You may accept or refuse the use of cookies. Most browsers automatically accept cookies, but you can change the settings to refuse all cookies if you prefer. However, if you choose to refuse cookies, it may hinder and adversely affect some services and features that depend on cookies at Alena Energy.

  1. Regulations on “Spam”:

Spam refers to emails that falsely impersonate Alena Energy. Alena Energy affirms that it only sends emails to you if and only if you have registered for or used a service from our system. Alena Energy commits not to sell, resell, or rent out your email to any third party. If you inadvertently receive an unsolicited email from our system due to a cause beyond our control, please click the unsubscribe link included or notify Alena Energy directly.

  1. Changes to the Policy:

We may fully change the content of this “Privacy Policy” without prior notice, in order to suit the needs of Alena Energy as well as the feedback received from customers. When updating the content of this policy, we will revise the “Last updated” time below. The content of this “Privacy Policy” applies only to Alena Energy, and does not include or relate to third parties placing advertisements or providing links on Alena Energy. We encourage you to carefully read the “Safety and Privacy Policy” of third-party websites before providing personal information to those websites. We bear no responsibility in any form for the content and legality of third-party websites.

  1. Contact Information:

We always welcome comments, contact, and feedback from our customers regarding the “Privacy Policy”. If you have any related questions, please contact us via email at info@alena-energy.com. Alena Energy Technology Company Limited Website: https://alena-energy.com

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